Refund & Return Policy
At Elysian, your satisfaction is our priority.
We proudly offer a 30-day satisfaction guarantee on all products.
Eligibility
✔ Products accepted:
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New or slightly used products
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Both defective and non-defective items
✔ Return window:
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30 days from the date of purchase
✔ Exchanges:
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We gladly accept exchanges within the 30-day window
How to Start a Return
1️⃣ Contact Us
Email connect@elysiancosmetics.com or fill out the contact form on our website with your purchase details.
2️⃣ Prepare Your Return
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Make sure to include the product in its original packaging.
3️⃣ Ship Your Return
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We provide a free downloadable return label—you’ll receive it by email after your return request is approved.
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Returns are handled by mail.
Additional Information
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Restocking Fees: None. We do not charge any restocking fees.
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Refund Processing Time: Refunds are issued within 3 business days after we receive your returned product.
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Refund Method: Refunds are processed to your original payment method.
Questions?
We’re here to help!
Reach out to our customer service team anytime at connect@elysiancosmetics.com for assistance with your return or exchange.
